PC Systems Specialist will provide remote technical support and troubleshooting to the US war fighters in an office setting on the Redstone Arsenal. EDUCATION/TRAINING/EXPERIENCE:
DUTIES OF POSITION:A PC Systems Specialist must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.Customer Service: Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person.
A PC Systems Specialist's main technology emphasis should be to:
A PC Systems Specialist will be familiar with desktop operating systems, office applications, hardware, installation/troubleshooting and have some knowledge of network operating systems and hardware. A PC Systems Specialist may need advice and/or expertise from a higher-level technician at times. A PC Systems Specialist may participate in special projects and tasks in a technical capacity.
Criticality of Attendance:
Consistent attendance is critical. A typical work week runs from Monday-Friday and daily work hours may range from 6:30 AM - 5:00 PM. This will occasionally vary due to 24/7 coverage for emergencies (rare but possible) and infrequent Overtime requirements. Being prompt is extremely important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service.Not available for B2B.
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